We are hiring!

Customer Care Associate ( Call Center )

About :

The leading BPO call center operating across more than 20 global offices across APAC, EMEA, and North American countries, is currently looking for Customer Care Associates

Position: Customer Care Associate

Working day: Monday to Friday

Working hours: Start at 8-9 AM to 5-6 PM ( Have OT )

Location: Central World

Open for new graduates with strong proficiency in English.

As a Customer Service Associate it is your responsibility to maintain a positive and professional attitude toward customers at all times. Respond promptly to customer inquiries, communicate with customers through various channels, and acknowledge and resolve customer complaints.

Key Responsibilities:

  • Handle a significant number of inbound transactions, providing phone and email-based/chat support.
  • Document customer transactions according to company procedures in a web-based CRM application.
  • Identify and resolve customers’ needs.
  • Promote Value Added Service during calls.
  • Forward and escalate concerns to supervisor.
  • Track own performance KPIs through the Employee portal.

Key Requirements:

  • 1-2 years of call center experience handling Customer Service.
  • Listening and rapid comprehension skills; strong English written and verbal communication abilities.
  • High school Diploma
  • Proficient computer skills
  • Experience in CRM preferred
  • Knowledge of background checks, pre-employment screening, and/or human resources would be an asset to this position.
  • Team player who thrives within a dynamic, fast-growing company

Thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence. Candidates are not required to pay any fee to use our services.

 

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