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Customer Relation Manager ( Call Center )

About :

A French company is recruiting a talented Customer Relation Manager with sales skills who is good at identifying and meeting the customer’s needs. Eg. To subscribe to our services, provide accurate services information, and oversee the whole process of the sales order.

Position: Customer Relation Manager

Working day: Monday to Friday

Working hours:

Location: Green Tower Rama 4

Key Responsibilities:

  • Manage customer queries and upselling.
  • Be accurate with the call center script at all time
  • Ability to identify and meet customer’s needs in a professional manner
  • Processing orders, payments, and keeping records of customers’ transactions.
  • Maintaining a positive and professional attitude toward customers at all times.
  • Excellent product and service knowledge.
  • Effectively communicating and collaborating with colleagues.
  • Ensure customer satisfaction at a high level to build a strong relationship

Key Requirements:

  • Thais or Foreigners who own a Thai valid visa.
  • Fluent or Native in French-speaking, reading, and writing. (CEFR B2 level)
  • Able to work at nighttime (France Time zone) and weekends.
  • Excellent sales skills and customer service skills
  • Must be proof of a successful experience in a call center with a sales skill position.
  • Be familiar with call center systems, including computers, software applications, phone systems.
  • Excellent in problem-solving, customer service skills, and following the script accordingly.
  • Ability to encourage and increase sales performance of team members.
  • Exceptional in communication skills both in verbal and written.
  • Growth mindset.
  • Background in a call center with sales skills will be an advantage

Thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence. Candidates are not required to pay any fee to use our services.

 

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