We are hiring!

Quality Assurance Manager ( Call Center )

About :

A French company is recruiting a talented Quality Assurance Manager to lead the multinational team. The successful candidate needs to be ambitious to achieve both personal and team targets.

This new leader will be required to oversee hiring, onboarding process, coaching, training, motivating the team to provide excellent customer services, and achieving the sales KPIs effectively.

Position: Quality Assurance Manager

Working day: Monday to Friday

Working hours:

Location: Green Tower Rama 4

Key Responsibilities:

  • Overseeing onboarding process, orientation, training, and equipping employees with the right tools.
  • Guidance and support team for effective problem solving to handling tough calls with dissatisfied customers issues in a professional manner
  • Coaching call center team to be accurate with the script, working process and to perform the responsibilities at their best to increase performance and upselling
  • Assisting the Management team to identify trends, establish call center goals and improvement plans.
  • Quality Assurance the call Center Team to identify and meet the customer’s need at the professional service levels to build a customer relationship
  • Initiate and provide the new training program to the call center team

Key Requirements:

  • Thais or Foreigners who own a Thai valid visa.
  • Fluent or Native in French-speaking, reading, and writing. (CEFR B2 level)
  • Able to work at nighttime (France Time zone) and weekends.
  • Must be proof of a successful experience in a call center team management position.
  • Be familiar with call center systems, including computers, software applications, phone systems.
  • Excellent in problem-solving, leadership skills, customer service skills, coaching, and improving the quality of services.
  • Ability to encourage and increase sales performance of team members.
  • Exceptional in communication skills both in verbal and written.
  • Growth mindset with an ability to cope with company improvement
  • Background in Quality Assurance will be an advantage

Thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence. Candidates are not required to pay any fee to use our services.

 

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