We are hiring!

Sales Representatives

About the Company:

Our client is a French company specialized in providing remote support on softwares and device breakdowns with more than 10 years of experience.

By giving an independent expertise, a tailor made relation and assistance on their customer problems, our client is in research of Call Center Sales Representatives for their office based in Bangkok.

Position:

Position: Sales Representatives

Report to: Team Leader – Manager

Location:  Bangkok

Job Type: Permanent

Salary Range: THB 50,000

Benefits: According to Group benefits policy

Role Summary:

The primary responsibility of the Call center sales representatives for Thailand will be to promote and conduct sales by providing technicals services to company customers. You will also research to identify solutions and answers to difficult computer client issues.

Key Responsibilities:

  • Receive inbound calls from customers to interact with them and identify their needs or issues
  • Provide telecommunication solutions and recommendations to customers via telephone calls
  • Follow set communication guidelines in addressing the needs and problems faced by customers
  • Build positive work relationship with customers to enhance the image and public perception of a company
  • Place outbound calls to customers to promote new products and services
  • Oversee the timely management of outgoing and incoming calls
  • Ensure call records are properly stored and organized in a call center database
  • Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
  • Ensure daily shift call quotas and set targets are achieved
  • Conduct research to identify solutions and answers to difficult client issues
  • Follow set procedures to ensure equipment and devices are operational
  • Provide periodic reports to company management on work activities
  • Oversee the processing and implementation of orders, applications and forms
  • submitted by customers
  • Monitor trends in customer calls and alerts management in event of any suspicious
  • activity
  • Upsell products and services to customers when providing solutions

Key Requirements:

  • Excellent proficiency of English with no strong accent both written and spoken
  • French language would be a plus.
  • Experience in claims’ process
  • Provide technical phone support to customers.
  • Conducting effective resource planning to maximize the productivity of resources
  • Supervise daily operations
  • Excellent interpersonal skill with strong customer focus
  • Hep to Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Excellent organizational and leadership skills with a problem-solving ability

Thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence. Candidates are not required to pay any fee to use our services.

 

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